Introduction

At SiteGete Hosting Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services. We strive to maintain the highest standards of data protection and compliance with relevant data privacy laws.

Scope of This Policy

This Privacy Policy applies to all services provided by SiteGete Hosting Limited, including but not limited to web hosting, domain registration, and related services. It outlines our practices regarding the collection, use, and disclosure of personal information.

Information We Collect

We collect personal information necessary to provide our services effectively. This may include:

Contact Information: Name, email address, postal address, and telephone number(s).
Billing Information: Credit card numbers and other payment details.
Security Information: Answers to security questions used to verify your identity and secure your account.
Usage Data: Information about your use of our services, such as IP addresses, browser types, access times, and referring website addresses.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.

How We Collect Information

We collect personal information through various means, including:

Online Order Forms: When you sign up for our services.
Online Chats: During interactions with our support team.
Telephone Calls: When you contact us directly.
Customer Support Tickets: When you submit requests for assistance.
Third-Party Services: We may also collect information from third-party services to enhance our offerings.

Use of Your Information

We use your personal information for the following purposes:

Provision of Services: To operate our website and deliver the services you have requested.
Improvement of Services: To monitor and improve your customer experience.
Marketing Communications: To inform you about other products or services available from us and our affiliates.
Compliance with Laws: To comply with legal obligations and respond to legal requests.

Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third-party partners to provide integrated services. These partners are not permitted to use your data except for the specific services they have been contracted to provide.

Protection of Your Information

We take robust measures to protect your personal information:

Secure Servers: We store data in a controlled, secure environment.
Encryption: We use industry-standard SSL encryption for data transmission.
Regular Updates: We regularly update our systems to protect against vulnerabilities.

Retention of Your Information

We retain your personal information for as long as your services are active. After cancellation, we may retain certain information for up to 7 years for auditing purposes. We will delete your personal information when it is no longer required, unless we need to retain it to comply with legal obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our services and improve them accordingly.

Types of Cookies

Necessary Cookies: These are essential for the proper functioning of our website. They include cookies used for authentication, security, and maintaining your session.
Analytics Cookies: We use these to analyze traffic and understand how users navigate our site. This helps us improve our services and user experience.
Performance Cookies: These cookies help us monitor the performance of our website and identify areas for improvement.
Advertising Cookies: We may use these to deliver targeted advertising based on your interests.

How We Use Cookies

User Experience: To personalize your experience and ensure that our website functions correctly.
Analytics: To analyze traffic patterns and improve our services.
Security: To protect against spam, fraud, and abuse.

Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling necessary cookies may affect the functionality of our website.

Your Rights

You have the right to:

Access Your Information: Request details about the personal data we hold about you.
Correct Your Information: Update or correct inaccuracies in your personal data.
Opt-Out of Marketing: Choose not to receive marketing communications from us.
Request Deletion: Ask us to delete your personal data when it is no longer necessary.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at enquiries@sitegete.com.